Legal

Terms of Service

Effective Date: September 27, 2026

Last Updated: September 27, 2026

Welcome to the website of Ké Medspa ("Ké," "we," "us," or "our"). By accessing or using our website, booking an appointment, purchasing a membership or package, or receiving services at our clinic in Portland, Oregon, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services.

1. Who We Are

Medical services at Ké Medspa are provided by KE MEDICAL PC, an Oregon professional medical corporation under the direction of our Medical Director, Jonathan Snipes, MD. All medical decisions, including whether a treatment is appropriate for you, are made by KE MEDICAL PC's licensed clinicians.

KE AESTHETICS & WELLNESS LLC d/b/a Ké Medspa provides non-clinical management and administrative services, including this website, scheduling support, billing, and marketing. It does not practice medicine or make clinical decisions.

2. Eligibility

You must be 18 or older to book services or purchase memberships or packages. Minors may be treated only with the consent and presence of a parent or legal guardian, and only when a clinician determines the treatment is appropriate.

3. General Provisions & Medical Disclaimer

Information Only: The content provided on this website and our social media, including text, graphics, images, and treatment descriptions, is for informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Medical Evaluation: Before your first treatment, you will complete a medical evaluation (a "Good Faith Exam") with a licensed clinician. This evaluation may take place in person or by telehealth through our third-party medical evaluation partner. Treatment is provided only when a clinician determines it is appropriate for you, and a clinician may decline, modify, or postpone treatment at any time for your safety.

Results Vary: Results vary by individual, and specific outcomes are not guaranteed. Before-and-after images reflect individual experiences and are not a promise of your results.

Emergency Care: If you are experiencing a medical emergency, please call 911 or visit the nearest emergency room immediately. Do not rely on website communication, email, SMS, or social media messages for urgent medical matters.

4. Appointments, Deposits, and Cancellations

Booking & Card on File: Appointments must be scheduled through our authorized booking platforms or by contacting our clinic directly. A valid credit card on file is required to secure all bookings.

Cancellation & Rescheduling: Our Booking & Cancellation Policy (https://www.kemedispa.com/booking-policy) is part of these Terms and controls if there is any conflict. In summary, we require at least 24 hours' notice to cancel or reschedule an appointment. Late cancellations or changes are subject to a $50 fee, and missed appointments without prior notice ("no-shows") are charged 100% of the service cost.

Members: A no-show or cancellation with less than 24 hours' notice counts as a used membership session, and no additional fee is charged.

5. Payments and Refunds

Payment: Payment is due at the time of service unless you are paying through a membership, prepaid package, or approved payment plan. Prices may change, but the price confirmed at booking applies to that appointment.

Completed Services: Payments for completed medical aesthetic procedures and consultations are non-refundable. If you have a concern about a treatment, please contact us within 14 days so a clinician can review it with you.

Prepaid Packages: Prepaid packages are non-refundable. Package sessions must be used within the time frame stated at purchase. Packages are non-transferable unless we agree otherwise in writing.

Retail Products: Unopened products may be returned within 14 days of purchase for a refund or exchange. Opened products are final sale unless defective.

Gift Cards: Ké gift cards do not expire and carry no fees.

6. Memberships (Automatic Renewal)

By enrolling in a Ké membership, you authorize us to charge your payment method on a recurring monthly basis until you cancel.

Price & Billing: Your membership renews automatically each month at the price shown at enrollment and is charged on your enrollment date each month.

What's Included: Each membership includes one treatment per month for the plan you select.

Minimum Term: Memberships require a 3-month minimum commitment.

Unused Sessions: Unused monthly sessions roll over and remain available while your membership is active.

Pausing: You may pause your membership for up to 2 months per calendar year.

Cancellation: After 3 billing cycles, you may cancel at any time with 30 days' notice by emailing hello@kemedispa.com or calling (971) 386-1853. We will confirm your cancellation in writing.

Changes: We will provide at least 30 days' written notice before any price increase or material change to your membership terms, and you may cancel before the change takes effect.

Acknowledgment: After enrollment, we will send you a written or electronic acknowledgment of these membership terms, including how to cancel.

All membership treatments are subject to the medical evaluation described in Section 3.

7. Giveaways and Promotions

Giveaways, contests, and promotional offers are governed by their official rules, which are posted with each promotion and control if there is any conflict. Prizes that include medical treatments are subject to a medical evaluation, and a clinician may decline or modify treatment for safety. Prizes have no cash value and are non-transferable unless the official rules state otherwise. Promotions are not sponsored, endorsed, or administered by Instagram, Facebook, or Meta.

8. Mobile Messaging & SMS Program Terms (Twilio Compliance)

By providing your phone number and opting in to receive communications from Ké Medspa, you agree to the following text messaging terms:

Program Description: Ké Medspa offers text messaging services to provide appointment confirmations, booking reminders, service alerts, account updates, and promotional offers.

Opt-In Consent: You consent to receive recurring automated transactional and marketing text messages at the mobile phone number provided. Consent is not a condition of purchasing any goods or services.

Message Frequency: Message frequency varies based on your appointment schedule, clinical care plan, and promotional interactions.

Cost: Message and data rates may apply according to your mobile carrier plan.

Opt-Out (STOP): You can unsubscribe from text messages at any time. Reply STOP to any text message received from us. You will receive one final message confirming that you have been unsubscribed from mobile communications.

Help & Support (HELP): If you need assistance, reply HELP to any text message, or contact our customer support team directly at hello@kemedispa.com.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Privacy: Mobile information and consent will not be shared with third parties or affiliates for marketing purposes. For more details, please review our Privacy Policy.

9. Social Media Messaging

If you message us on Instagram, Facebook, or other platforms, some replies may be automated. These platforms are operated by third parties under their own terms and privacy policies. Please do not share detailed health information through social media messages; we will move clinical questions to a private channel or consultation.

10. Third-Party Services

Our website and services rely on third-party platforms for online booking, medical evaluations, payments, and communications. Your use of those services may be subject to their own terms. We are not responsible for third-party websites or services we do not control.

11. Intellectual Property

All content on this website, including the Ké name and logo, branding, graphics, text, images, and software, is the property of KE AESTHETICS & WELLNESS LLC or its content suppliers and is protected by United States and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, or create derivative works from any website content without prior written permission.

12. Acceptable Use of Website

You agree not to:

Use the website for any unlawful purpose or in violation of state or federal laws.
Attempt to gain unauthorized access to our booking systems, databases, or servers.
Transmit any malicious code, viruses, or harmful software through the website.
Impersonate any person or entity or misrepresent your affiliation with a person or entity.

13. Disclaimers & Limitation of Liability (Website Use)

This website is provided "as is" and "as available." To the fullest extent permitted by law, KE AESTHETICS & WELLNESS LLC, KE MEDICAL PC, and their owners, clinicians, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your access to, use of, or inability to use this website, or any errors or omissions in its content. This section applies to use of the website only. It does not limit liability for medical care or any rights you have that cannot be waived under Oregon law.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to these Terms or our services shall be brought in the state or federal courts located in Multnomah County, Oregon.

15. Changes to These Terms

We may update these Terms from time to time. The date of the latest revision will be reflected at the top of this page. Your continued use of our website or services after an update constitutes acceptance of the revised Terms. Material changes affecting active memberships will follow the notice terms in Section 6.

16. Contact Information

If you have questions regarding privacy, please review our Privacy Policy: https://www.kemedispa.com/privacy-policy.

If you have questions regarding these Terms of Service, please contact us at:

Ké Medspa
1107 NE 9th Ave, Suite 101
Portland, OR 97232
Email: hello@kemedispa.com
Phone: (971) 386-1853

Legal

Notice of Privacy Practices

Effective Date: September 27, 2026

Last Updated: September 27, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Who We Are and Our Legal Duty

This Notice applies to KE MEDICAL PC, the professional medical practice that provides clinical services at Ké Medspa (operated by KE AESTHETICS & WELLNESS LLC d/b/a Ké Medspa) in Portland, Oregon ("we," "us," or "our"). It also applies to the licensed clinicians and staff who work under our practice.

We are required by federal law, including the Health Insurance Portability and Accountability Act (HIPAA), and by applicable Oregon law to protect the privacy and security of your Protected Health Information (PHI). PHI is any information that identifies you and relates to your past, present, or future physical or mental health, the health care you receive, or payment for that care.

We are required to:

Maintain the privacy and security of your PHI.
Give you this Notice of our legal duties and privacy practices.
Follow the terms of the Notice currently in effect.
Notify you if a breach occurs that may have compromised the privacy or security of your unsecured PHI.

2. How We May Use and Disclose Your PHI Without Your Written Authorization

A. Treatment

We may use and disclose your PHI to provide, coordinate, or manage your care. For example, we may share information with our Medical Director, supervising physicians, nurse practitioners, registered nurses, Certified Advanced Estheticians, or other clinicians involved in your evaluation or treatment plan.

B. Payment

We may use and disclose your PHI to bill and collect payment for your services. For example, we may share information with our payment processor, our practice management and booking system (Boulevard), or your insurance plan if applicable.

C. Health Care Operations

We may use and disclose your PHI to run our practice and improve care. Examples include quality review, provider training and evaluation, licensing and compliance activities, audits, and maintaining secure electronic health records.

D. Business Associates

We work with outside companies that perform services for us, such as management and administrative support (including KE AESTHETICS & WELLNESS LLC d/b/a Ké Medspa), scheduling and records software, payment processing, IT, and secure communications. These business associates must sign agreements that require them to protect your PHI.

E. Appointment Reminders and Care Communications

We may contact you by phone, email, or text message to confirm or remind you of appointments, give pre- and post-treatment instructions, or tell you about treatment options related to your care. Text message consent and opt-out details are described in our SMS Terms and Website Privacy Policy.

F. Individuals Involved in Your Care

We may share relevant PHI with a family member, friend, or other person you identify who is involved in your care or payment, unless you object. If you are not present or cannot agree, we will use our professional judgment about what is in your best interest.

G. Disaster Relief

We may share your PHI with organizations assisting in disaster relief so your family can be notified of your condition and location.

3. Other Disclosures Required or Allowed by Law

Under HIPAA and Oregon law, we may or must disclose your PHI without your authorization in these situations:

Required by law. When federal, state, or local law requires it.
Public health and safety. To prevent or control disease, report adverse reactions to medications, injectables, or medical devices to the FDA or manufacturers, or report suspected abuse or neglect of a child, elderly person, or person with a disability as required by Oregon law.
Health oversight. To agencies such as the Oregon Medical Board, the Oregon State Board of Nursing, the Oregon Health Licensing Office, and the Oregon Health Authority for audits, investigations, inspections, and licensing.
Lawsuits and legal proceedings. In response to a court or administrative order, subpoena, or other lawful process.
Law enforcement. For certain law enforcement purposes, such as responding to a warrant or reporting a crime on our premises.
Serious threat to health or safety. To prevent or lessen a serious and imminent threat to you, another person, or the public.
Coroners, medical examiners, and funeral directors. As needed for them to carry out their duties.
Organ and tissue donation. To organizations that handle organ, eye, or tissue donation and transplantation.
Workers' compensation. As authorized by workers' compensation laws.
Military, veterans, and national security. As required by military command authorities or for authorized national security and protective services.
Correctional institutions. If you are an inmate or in the custody of law enforcement, as permitted by law.
Research. Only when the research has been approved through a process that protects your privacy, or with your authorization.

4. Uses and Disclosures That Require Your Written Authorization

We will use or disclose your PHI for the following only with your written authorization:

Marketing. We will not use or disclose your PHI for marketing without your written authorization, except for face-to-face conversations or promotional gifts of nominal value, as permitted by HIPAA.
Photographs and media. Before-and-after photos taken for your medical record are used for clinical evaluation. We will never post them on social media or our website, or use them in advertising, without a separate signed Photography and Media Release.
Sale of PHI. We will never sell your PHI.
Other uses. Any use or disclosure not described in this Notice.

You may revoke an authorization in writing at any time. Revocation stops future uses and disclosures but does not affect actions we already took in reliance on your authorization.

5. Your Rights Regarding Your Health Information

A. Right to Inspect and Copy

You may inspect or get a paper or electronic copy of your medical and billing records. Submit requests in writing. We will respond within 30 days. If we need more time, we will tell you why in writing, and we may extend once by up to 30 days. We may charge a reasonable, cost-based fee.

B. Right to Request an Amendment

If you believe your PHI is incorrect or incomplete, you may ask us in writing to amend it and explain why. We will respond within 60 days. If we deny your request, we will explain why in writing, and you may submit a statement of disagreement.

C. Right to Request Confidential Communications

You may ask us to contact you in a specific way or at a specific place, such as a particular phone number or a private email address. We will accommodate all reasonable requests. Regular email and text messages are not always encrypted. If you ask us to use them, we will explain the risks first.

D. Right to Request Restrictions

You may ask us to limit how we use or share your PHI for treatment, payment, or operations. We are not required to agree, except in one case. If you pay for a service in full out of pocket and ask us not to share information about it with your health plan, we must agree unless the law requires the disclosure.

E. Right to an Accounting of Disclosures

You may request a list of certain disclosures we made of your PHI during the six years before your request. The list excludes disclosures for treatment, payment, health care operations, and those you authorized. The first list in any 12-month period is free. We may charge a reasonable, cost-based fee for additional requests.

F. Right to Choose Someone to Act for You

If you have given someone medical power of attorney, or someone is your legal guardian, that person may exercise your rights and make choices about your PHI.

G. Right to Be Notified of a Breach

You have the right to be notified if a breach affects your unsecured PHI.

H. Right to a Paper Copy of This Notice

You may request a paper copy of this Notice at any time, even if you agreed to receive it electronically.

6. Changes to This Notice

We may change this Notice, and the changes will apply to all PHI we hold. The current Notice will be posted in our clinic and on our website, and it is available on request.

7. Questions and Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

To exercise your rights or file a complaint, contact:

Privacy Officer
KE MEDICAL PC
c/o KE AESTHETICS & WELLNESS LLC d/b/a Ké Medspa
1107 NE 9th Ave STE 101
Portland, OR 97232
Email: hello@kemedispa.com
Phone: (971) 386-1853

U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
1-800-368-1019
www.hhs.gov/ocr/complaints

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Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Text Messages (SMS)

4. How We Share Your Information

5. Cookies, Pixels & Advertising

6. Photos & Reviews

7. How Long We Keep Information

8. Data Security

9. Your Privacy Rights

10. Washington Residents

11. Children

12. Links to Other Websites

13. Changes to This Policy

14. Contact Us

Terms of Service

1. Who We Are

2. Eligibility

3. General Provisions & Medical Disclaimer

4. Appointments, Deposits, and Cancellations

5. Payments and Refunds

6. Memberships (Automatic Renewal)

7. Giveaways and Promotions

8. Mobile Messaging & SMS Program Terms (Twilio Compliance)

9. Social Media Messaging

10. Third-Party Services

11. Intellectual Property

12. Acceptable Use of Website

13. Disclaimers & Limitation of Liability (Website Use)

14. Governing Law & Jurisdiction

15. Changes to These Terms

16. Contact Information

Accessibility Statement

1. Our Commitment & Conformance Standard

2. Measures Taken to Support Accessibility

3. Third-Party Integrations

4. Continuous Improvement

5. Feedback & Accessibility Assistance

Medical Disclaimer

1. Who Provides Your Care

2. Website Content Is Not Medical Advice

3. Medical Evaluation Before Treatment

4. Informed Consent

5. Results and Risks

6. Images, Reviews, and Testimonials

7. Medications, Devices, and Off-Label Use

8. Your Privacy and Clinical Photos

9. Aftercare and Non-Emergency Concerns

10. Emergencies

11. Contact Us